As the first to offer 24/7 “managed” call center services to its M2M partners, RACO Wireless once again illustrates its commitment to their success
CINCINNATI, Ohio — April 3, 2012 — RACO Wireless, preferred machine-to-machine (M2M) partner for T-Mobile USA, Inc., today unveiled its turnkey 24/7 Omega Call Center Service. Using the Omega Call Center Service, RACO Wireless M2M solution partners can now provide their customers with the service they need on any day, at any time. RACO Wireless’ unique state-of-the-art call center is the first and only one designed specifically to support multiple M2M solution partners’ end customers.
“Many of our solution partners offer excellent assistance during business hours for their customers, but they cannot cost-effectively support their own call centers,” said John Horn, president of RACO Wireless. “With RACO Wireless’ new Omega Call Center Service, our partners can rest assured knowing that their end customers can now reach a live person 24 hours a day, 7 days a week – a professional who is trained to determine the nature of the customer’s need and react accordingly. With this launch, we once again demonstrate our commitment to providing our M2M solution partners with the tools necessary to succeed.”
“Frost & Sullivan firmly believes that service providers that offer scalable, secure, and easy-to-implement tools that facilitate the rapid development and customization of M2M solutions will have a competitive advantage in global M2M markets,” said Frost & Sullivan Global Research Director Brent Iadarola. “That’s exactly what RACO Wireless is doing with the turnkey call center services it is providing for its solution partners. We continue to be impressed by RACO Wireless’ ability to simplify the complex M2M ecosystem and offer a ‘complete’ M2M solution with a wide range of innovative tools designed to help its M2M partners thrive.”
About RACO Wireless
RACO Wireless (www.racowireless.com), a subsidiary of RACO Industries in Cincinnati, Ohio, and a T-Mobile partner for 10 years, is a leading provider of wireless data solutions to the machine-to-machine (M2M) industry. The company specializes in delivering wireless data your way by making it easy for companies to build, support and enhance wireless M2M applications. RACO Wireless can assemble a flexible, end-to-end M2M wireless connectivity solution for its partners – including delivering custom rate plans, tailored billing solutions and customized wireless connectivity as well as helping them brand their M2M applications and deliver 24/7 customer service – within just hours or days.